PROSPECTIVE MERCHANTS:
Please contact us at 800.418.9285 or email us so we can provide you with answers to your questions about E-Commerce Exchange and how we can serve you.

EXISTING MERCHANTS:
E-Commerce Exchange strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your E-Commerce Exchange merchant account.

To make changes to your existing account, please choose from the necessary forms:

Change / Request Forms ACH Debits/Credits Change Request Form Card Addition/Change Request Form Address/Phone/Fax Change Request Form Processing Limit Change Form Business Name Change Form Close Merchant Account Request Form PayMeNow Account Closure Form   Seasonal Hold Form - Temporary Closure

For more information, please click on one of the guidelines below:

ECXOC Documents
Answers and Prevention Tips for Chargebacks and Retrievals
About Your Merchant Account
Information Contained in the MAD Report
Sample of Your Merchant Statement
Understanding Your Merchant Statement
Proper Transaction Processing
E-Commerce Risk Management Guidelines
Debit Card Service Guide
Glossary of Terms
E-Commerce Exchange Mini-Application

All requests for changes to your merchant account must be made in writing and signed for by the account principal that signed the original merchant application and agreement. All requests must also include the business name and the E-Commerce Exchange merchant account number. Most changes will take affect within 3 business days. Please feel free to contact our Merchant Service Department at (800) 324-9825 with any additional questions you may have regarding your E-Commerce Exchange merchant account.