Merchant Account - Credit Card Processing - Internet Merchant Account - Wells Fargo Bank

Merchant Customer Service & Help Desk We support our merchants Monday - Friday, 9:00 am - 6:00 pm CST by calling (800) 418-9285. PROSPECTIVE MERCHANTS: Please contact us at 800.418.9285 or email us so we can provide you with answers to your questions about E-Commerce Exchange and how we can serve you. EXISTING MERCHANTS: E-Commerce Exchange strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your E-Commerce Exchange merchant account. To make changes to your existing account, please choose from the necessary forms: Change / Request Forms ACH Debits/Credits Change Request Form Card Addition/Change Request Form Address/Phone/Fax Change Request Form Processing Limit Change Form Business Name Change Form Close Merchant Account Request Form PayMeNow Account Closure Form Seasonal Hold Form - Temporary Closure For more information, please click on one of the guidelines below: Answers and Prevention Tips for Chargebacks and Retrievals About Your Merchant Account Information Contained in the MAD Report Sample of Your Merchant Statement Understanding Your Merchant Statement Proper Transaction Processing E-Commerce Risk Management Guidelines Debit Card Service Guide Glossary of Terms E-Commerce Exchange Mini-Application PayMeNow Documentation The documents below are provided to assist you in incorporating the PayMeNow products into your business. Most are available in .pdf format, which requires Adobe Acrobat Reader to view. Click below to download a copy of the Acrobat Reader. For questions regarding your existing PayMeNow account, contact us at: Phone: (800) 418-9285 Email: support@ecxoc.com Click here to download manuals iPayment Merchant Account To view your iPayment Merchant online reports, click here. Voice Authorization Contacts MasterCard & Visa (800) 228-1122 American Express (800) 528-2121 Discover (800) 347-2000 Diners Club (800) 525-7376

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E-Commerce Exchange Orange County is a registered ISO/MSP of Wells Fargo Bank: Wells Fargo Bank processes more than 4.3 billion transactions and $295 billion in sales annually. Wells Fargo is the largest merchant acquirer in the country. We have one of the largest Chargeback and Fraud Departments in the industry providing you with the highest level of service and protection for your business.  [ read more ]

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E-Commerce Exchange (ECX) Orange County • 25910 Acero Street, Suite 220 • Mission Viejo, Ca 92691
800-418-9285 • Fax 949-580-3795 • sales@ecxoc.com

E-Commerce Exchange is a registered ISO/MSP of the following FDIC insured banks: Wells Fargo Bank, N.A., Walnut Creek, Ca.
E-Commerce Exchange, An iPayment Inc. Company - Over 70,000 merchant accounts acquired, gaining 3,000 new clients a month.